Just got your Starlink kit? Before our team can activate the service, we need to know where the dish is installed. Send your location on WhatsApp — here are the three ways to do it, with the easiest first.
When you collected your Starlink kit, our system sent you a WhatsApp message from +211 921 443 002 (DishNet Activations). It looks like the screen on the right.
The message tells you three things:
1. Your kit number (e.g. KIT-005122)
2. The basic setup steps for the dish
3. How to send your location to activate
If you can't find this message, search WhatsApp for +211 921 443 002 or "DishNet". If you never got it, message us — the system might have your phone number wrong.
Open the chat with DishNet Activations. At the bottom of the screen, find the paperclip icon 📎 (between the text field and the microphone).
Tap it. A grid of attachment options pops up: Camera, Gallery, Audio, Document, Location 📍, Contact, Poll.
Tap Location (the green icon).
WhatsApp shows a small map with a pin where you are. There are two options:
Send your current location — sends a single GPS pin. Use this one.
Share live location — keeps updating for 15 min / 1 hr / 8 hrs. Don't use this; we only need a single point.
Tap Send your current location. WhatsApp may ask permission to use your phone's location — allow it.
The location pin gets sent to our team within a couple of seconds.
Our system replies almost instantly with a confirmation message: "Got your location! ✅" with the area name (e.g. Juba, Hai Cinema) and the kit number.
Once you see this message, our team starts activating your dish in Starlink's system. This takes 5-15 minutes.
While you wait:
• Make sure the dish is powered on
• Watch for the dish's status light to turn solid white (means it's connected)
• Have your phone ready to connect to the Wi-Fi called STARLINK
You'll get a final "Welcome to DishNet Starlink!" message once everything is live, with your default Wi-Fi password.
Reply to the WhatsApp chat with the words CALL ME — our team will phone you to check what's happening. Most often it's a sky-view problem (something is blocking the dish's view of the sky) or a power issue.
Message us at +211 921 443 002 with your name, phone number, and kit number. We'll resend the activation message within minutes during working hours (8 AM – 8 PM).
For Residential plans — no. The dish is locked to the location you activate at. For Roam plans — yes, the dish works wherever there's coverage. If you need to permanently move a Residential dish, message us and we can update the service location.
Send a regular text message to +211 921 443 002 with your area name and the closest landmark (e.g. "Munuki, behind St Bakhita School"). Our team can usually identify the location within a hundred metres, which is accurate enough for activation.
We use your location once — to register the dish at that address with Starlink. We don't track you, we don't store live location updates, and we don't share coordinates outside our activation team. WhatsApp's "Share current location" sends a single timestamped pin, not a live stream.