How DishNet Africa collects, uses, and protects your personal data.
Last updated: January 2025
DishNet Africa Limited ("DishNet") is a licensed Internet Service Provider headquartered at Airport Road, Kololo Area, Tomping, Juba, South Sudan. This policy explains how we handle your personal information when you use our services or visit our website.
We collect information you provide directly: your name, phone number, email address, physical address, and payment details when you subscribe to our services. We also collect usage data including bandwidth consumption, connection logs, and device identifiers for network management purposes.
We use your information to provide and maintain our internet services, process payments, communicate with you about your account, send service updates and maintenance notifications, improve our network performance, and comply with legal obligations.
We do not sell your personal data to third parties. We may share your information with SpaceX (for Starlink service activation and management), payment processors (for billing), and government authorities (when required by law). All third-party partners are required to protect your data.
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or destruction. This includes encrypted connections, access controls, and regular security audits of our systems.
We retain your personal data for as long as your account is active and for a reasonable period afterward for billing, legal, and business purposes. Connection logs are retained for 12 months for network management and troubleshooting.
You have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data (subject to legal retention requirements), and withdraw consent for marketing communications at any time.
Our website uses essential cookies for functionality. We use Google Analytics to understand how visitors use our site. You can disable cookies in your browser settings, though some website features may not work correctly.
Our services are not directed at children under 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, please contact us.
We may update this policy from time to time. Changes will be posted on this page with an updated effective date.
For privacy-related questions or requests, contact us at: