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Customer app guides

Learn the DishNet app
in a few minutes.

Step-by-step tutorials with screenshots from the actual app. Pick what you want to learn and follow along.

⚡ Fast pages, light data use 📱 Real screens from the app 🔄 Updated when the app changes
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How to log in to DishNet

The DishNet app uses your phone number and a WhatsApp code to sign you in — no passwords to remember.

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How to change your Wi-Fi password

Forgot your password? Or worried about who's connected? Change it from the app in under a minute.

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How to turn on Hotspot Mode

Hotspot Mode is a dashboard for your Wi-Fi: see who's connected, share access via QR code, change the password, and grant time access.

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How to grant time access to a customer

Charge for Wi-Fi by the hour. Grant 30 min, 1 hour, 4 hours or any custom time. The app cuts customers off automatically when the timer runs out.

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How to view and pay an invoice

See every invoice, view the PDF, get our bank details, and notify our accounts team when you've paid — all from the app.

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How to check your data usage

See how much data you've used this cycle, plus a daily chart that shows your big-data days. Useful for spotting bandwidth hogs.

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How to run a speed test

Test your DishNet connection speed. The app measures download, upload, and ping using Cloudflare's nearest server.

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How to check if Starlink is online

Internet feels slow or dead? Check your dish status from the app. The Refresh button asks your dish directly whether it's online.

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How to manage multiple sites

If your business has more than one Starlink, the app shows them all in one place. See active and inactive sites and jump between them.

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How to see who is connected to your Wi-Fi

See every device on your network — phones, laptops, TVs — with names, IP addresses, and live link speeds. Spot piggybackers.

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How to pause a device on your Wi-Fi

Block a specific device from your Wi-Fi without changing the password. Useful for piggybackers or kids' tablets at bedtime.

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How to share Wi-Fi via QR code

Show a guest a QR code, they scan it with their camera, they're connected. No typing the password, no spelling it out.

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How to turn off Hotspot Mode

Done with the Hotspot dashboard? Turning it off is one tap. Your Wi-Fi network and password don't change — only the dashboard.

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How to switch between accounts

If you have a personal account and a business account on the same phone number, the app keeps both. Switch between them in two taps.

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How to get help on WhatsApp

The fastest way to reach DishNet support. The app opens WhatsApp with our number and a pre-filled message — you just hit send.

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How to send an invoice to WhatsApp

Need to share an invoice with your accountant? One tap sends the PDF straight to WhatsApp with a pre-filled message.

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How to change your Wi-Fi network name

Want to rename your Wi-Fi from the default to something personal? The Advanced option in the password screen lets you set a new SSID.

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How to send your location to activate Starlink

Just collected your Starlink kit? You need to send your GPS location on WhatsApp before our team can activate the service. Three ways to do it — pick whichever is easiest. Most customers complete this in under 2 minutes.

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Can't find what you're looking for?

More tutorials are on the way. In the meantime, message our team in Juba on WhatsApp — we're online 7 days a week and we'll walk you through anything.