Wondering if your internet is slow today? The app has a built-in speed test that measures download, upload, and ping. Share the result with our support team if something looks off.
The speed test lives inside Site Detail, so first you need to open one of your sites.
Tap the Sites tab at the bottom. You'll see a list of every Starlink site on your account, split into Active and Inactive. Tap the one you want to test.
The site detail page shows your usage, dish status, and two big buttons. Tap Speed test.
Before tapping, take a quick look at Dish status. If it says Online with a green dot, you're good. If it says Offline or Unavailable, the speed test won't work either — the dish has to be reachable.
The test runs in three phases:
1. Latency (ping) — how fast the server replies (should be under 100 ms)
2. Download speed — how fast you can pull data (the big number you care about)
3. Upload speed — how fast you can send data
The gauge fills up live as the test runs. The whole thing takes about 15-20 seconds.
You get three numbers and a verdict at the top:
Download — the big number. For Starlink Residential in Juba, expect 50-200 Mbps on a good day. Drops happen during peak hours (evenings).
Upload — usually 5-20 Mbps. Lower than download, that's normal.
Ping — ideally 30-60 ms. Higher means slower-feeling connection for video calls and gaming.
If you think speed is way off, tap Share result. This sends your test result to our WhatsApp support so the team can investigate.