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How to switch between accounts

Got a personal account and a business account on the same phone number? The app keeps both. Switch in two taps — the home screen, invoices, and sites all update to the active account.

About 2 min to complete
3 steps
Works on Android & iOS
1

Look for the account pill on the home screen

If you have 2 or more accounts linked to your phone number, you'll see a small pill below your name on the home screen. It shows the currently active account and says · X accounts · switch ›.

Tap the pill to jump straight to the Account screen. Or tap the Account tab at the bottom right.

Don't see this pill? That means only one account is linked to your phone. If you have a personal kit and a separate business kit and they're not both showing up, message us and we'll link them — both bind to the same phone number, no second login needed.
10:42
Hi Daniel 👋
Residential · Juba
Daniel Akol · 2 accounts · switch ›
Residential Unlimited
Personal account · #4287
Home
Sites
Invoices
Support
Account
2

Tap the account you want to switch to

The Account screen shows a section called My Accounts with all your linked accounts.

Each row shows:

• The account name (e.g. Daniel Akol for personal, Akol Trading Co. for business)
• The plan (Residential Unlimited, Business Plus, etc.)
• The account ID (#4287, #5612)
• The status (active, suspended, etc.)
• A red tick ✓ on whichever is currently active

Tap the row of the account you want to switch to.

Active accounts come first. The list is sorted with active accounts at the top and suspended/terminated at the bottom, so the most-used ones are easy to reach.
10:42
Account
DA
Daniel Akol
+211 92 345 6789
My Accounts (2)
Daniel Akol · Residential Unlimited
#4287 · active
Akol Trading Co. · Business Plus
#5612 · active
3

The whole app re-loads with the new account

Tap the new account and the app instantly switches. Every screen now shows that account's data:

Home — the new account's plan and usage
Sites — only sites belonging to this account
Invoices — only invoices for this account
Hotspot Mode — only routers on this account

The pill on the home screen now shows the new account name. Tap it again any time to switch back.

The switcher uses the same login. You don't have to log out, you don't enter a password again, you don't get a new OTP. It's instant. Behind the scenes, both accounts are linked to your phone number with our consent — we set this up when one phone owns multiple Starlinks.
10:42
Hi Daniel 👋
Business Plus · Multi-site
Akol Trading Co. · 2 accounts · switch ›
3 active sites
STARLINK
912 GB total this cycle
4 sites · 3 active · 1 inactive
Switched to Akol Trading Co. All app screens now show this account's data.
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