WhatsApp is the fastest way to reach our support team. The app opens WhatsApp with our number and a pre-filled message — you just hit send. Replies come back within minutes during working hours.
From any screen, tap Support in the bottom navigation (the question-mark icon).
This opens the Support screen, which has all the ways to reach us in one place: WhatsApp, phone, email, and quick links to common issues.
The big green WhatsApp card at the top is the fastest way. Tap it — the app opens WhatsApp on your phone with our support number already loaded and a starter message ready to send.
Below the card you'll see other contact options: call us on +211 921 443 005, or email support@dishnetafrica.com. Use these if WhatsApp isn't working for you.
Even further down, the Common issues shortcuts give you quick links for the four things customers ask most: slow internet, password changes, paying invoices, and checking if there's an outage in your area.
WhatsApp opens with our number (+211 921 443 002) and a message already typed: "Hi DishNet, I need help with my service."
You can edit the message before sending if you want to add details (e.g. "Hi DishNet, my internet has been off since 2 PM at the Lodge"). Or just hit send and we'll reply asking for details.
Our team can see your account from your WhatsApp number, so we already know who you are when you message — no need to give your account number unless asked.